Terms of Service

1.Who we are & agreement to these terms

DropToAd is an AI marketing studio operated by Adaptiwe Technology DOO Niš, a limited liability company (društvo sa ograničenom odgovornošću) organized under the laws of the Republic of Serbia (company no. 22170996, tax identification number (PIB) 115530298), registered at Stanoja Glavaša 90, 18000 Niš, Serbia ("Adaptiwe Technology", "we", "us" or "our"). These Terms of Service (the "Terms") form a binding agreement between you and Adaptiwe Technology governing your access to and use of the DropToAd website at droptoad.com, its applications and related services (together, the "Service").

By creating an account, purchasing a plan, or otherwise accessing or using the Service, you confirm that you have read and agree to be bound by these Terms and by our Privacy Policy, Acceptable Use Policy and Refund Policy, each of which is incorporated into these Terms. If you do not agree, do not use the Service. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

2.The Service

DropToAd lets you generate editable marketing assets from a link or brand input — including social posts, ads, story creatives and videos — using a range of third-party AI models. Product data such as names, prices and images is drawn from the sources you provide; the AI contributes descriptions, layouts, copy and creative.

The Service is digital software, delivered instantly. What you purchase is access to the DropToAd application together with a monthly allotment of credits for AI generation. Access is granted to your account automatically as soon as your payment succeeds — there is no physical product, nothing is shipped, and no human agency or done-for-you service is included. Every asset is produced by software on your instruction.

Generated output is produced by machine-learning models and may not be unique, accurate, or free of errors. Similar output may be generated for other users. You are responsible for reviewing, editing and verifying any content before you publish or rely on it, including checking that claims, prices, offers and terms are correct and lawful for your use.

3.Eligibility & your account

You must be at least 18 years old and capable of forming a binding contract to use the Service. You agree to provide accurate account information and to keep it up to date. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Notify us promptly at support@droptoad.com if you suspect any unauthorized use.

4.Acceptable use

Your use of the Service is governed by our Acceptable Use Policy, which forms part of these Terms and which you should read in full. In summary, you must not:

• use the Service for any unlawful, fraudulent, deceptive or harmful purpose, or to send spam or unsolicited bulk outreach;
• submit links, brand assets or prompts, or generate content, that infringes the intellectual property, privacy or other rights of any third party, or that you do not have the rights or permission to use;
• generate content that is defamatory, hateful, harassing, discriminatory, violent, or sexually explicit, or that sexually exploits or depicts minors, or that is otherwise illegal;
• create synthetic or "deepfake" depictions, face swaps or cloned voices of real, identifiable people without their documented consent, or content that impersonates a real person or organization in a misleading way;
• fabricate social proof or claims — invented reviews, testimonials, ratings, endorsements, certifications, press mentions, discounts or scarcity — or publish unsubstantiated health, income or performance claims;
• use the Service to create marketing or promotional material for products, services or activities that our merchant of record does not permit — including gambling, casino, betting, iGaming, lotteries, sweepstakes or loot boxes; adult content and services; weapons or ammunition; illegal, regulated or age-restricted goods such as drugs, alcohol, tobacco and vaping; counterfeit or replica goods; regulated financial services, trading signals, crypto assets and NFTs; medical or health advice; pseudo-science services; cheats, hacks, spyware, IPTV and paywall-circumvention tools; or "get-rich-quick", pyramid, MLM and similar schemes;
• interfere with or compromise the security or integrity of the Service — including introducing malware, probing or scanning, scraping, circumventing rate limits, credit accounting or access controls, creating multiple accounts to obtain additional free credits, or attempting to access data that is not yours;
• reverse engineer, resell, sublicense or provide the Service to third parties except as expressly permitted; or
• use the Service to build or train a competing product or model.

You are solely responsible for the URLs, brands, materials and instructions you submit, and for ensuring your use of any generated content complies with all laws and third-party terms (including advertising, consumer-protection and platform rules) applicable to you. Because Output is a draft produced by AI, you must review it — and verify every price, claim, offer and legal notice — before you publish it.

5.Your content & ownership of output

Your inputs. You retain all rights in the brand materials, links, text and other content you submit ("Input"). You grant us a worldwide, non-exclusive license to host, process and transmit your Input, and to share it with the third-party AI and infrastructure providers we use, solely to operate and provide the Service. You represent that you have all rights necessary to submit your Input and to permit this processing.

Your output. As between you and us, and subject to your compliance with these Terms and payment of applicable fees, you own the marketing assets the Service generates for you ("Output"). Because Output is AI-generated, it may not be eligible for certain legal protections, may resemble other users' output, and its ownership may be affected by the terms of the underlying model providers. We make no warranty that Output is original or that its use will not infringe third-party rights.

6.Our intellectual property

The Service, including its software, models integration, design, documentation, DropToAd name, logos and branding, is owned by Adaptiwe Technology or its licensors and is protected by intellectual-property laws. Except for the limited, non-exclusive, non-transferable and revocable right to use the Service in accordance with these Terms, no rights are granted to you. You may not copy, modify or create derivative works of the Service, or use our branding, without our prior written consent.

7.Plans, credits & payment

The Service is offered on a free tier and on paid monthly subscription plans described on our pricing page. Each paid plan includes a monthly allotment of credits — DropToAd's single unit of AI work — which are consumed as you generate content. Credits do not roll over between billing periods: your full allotment is restored at the start of each period and any unused balance from the previous period expires. Credits have no cash value, cannot be exchanged for money, and cannot be transferred between accounts.

Credit refills. On the plans that include it (see the pricing page), you may purchase additional credits during a billing period. Refill credits are added to your balance immediately, are consumed after your monthly allotment, and — like all credits — expire at the end of the billing period in which they were purchased unless we state otherwise at the point of sale.

Paid subscriptions renew automatically at the end of each billing period at the then-current price, and charges will recur until you cancel. Before you pay, checkout shows the price, the billing frequency and the renewal terms. You may cancel at any time from your billing settings; cancellation takes effect at the end of the current period. Prices are shown exclusive of taxes where applicable; your local currency and any sales tax or VAT are calculated at checkout. We may change plans, features, credit allotments and prices on a prospective basis; changes to recurring prices apply from your next renewal, and we will give you advance notice and obtain your consent where the law requires it.

Payment, billing, invoicing, tax and subscription mechanics are handled by our merchant of record (see below) and are also governed by Polar's buyer terms. If a payment fails, we may retry it and may suspend access to paid features until it succeeds.

8.Merchant of record

Our order process and payments are conducted by Polar Software, Inc. ("Polar"), which acts as the merchant of record and authorized reseller for all purchases made through the Service. Polar handles the transaction, including collecting payment, charging applicable sales tax and VAT, issuing invoices, and processing refunds and chargebacks. Polar may appear on your payment statement instead of, or alongside, our name.

Because Polar sells the subscription on our behalf, your use of the Service must also stay within Polar's own acceptable use policy; the restrictions in our Acceptable Use Policy reflect it.

9.Cancellation & refunds

You may cancel your subscription at any time from your billing settings or via Polar's customer portal. On cancellation, your plan remains active until the end of the current billing period and does not renew thereafter.

We refund a subscription charge in full if you ask within 14 days and have used no more than 10% of that period's credits, and we always refund duplicate charges and failures on our side. Refunds are issued by Polar as our merchant of record. The full conditions, including what is not refundable and how the EU/UK right of withdrawal applies to digital content supplied immediately, are set out in our Refund Policy and in Polar's buyer terms. Nothing there limits any mandatory statutory rights you may have.

10.Availability & disclaimers

The Service is provided on an "as is" and "as available" basis. We do not warrant that the Service will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that any output will meet your requirements or be accurate, original or fit for a particular purpose. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We may modify, suspend or discontinue any part of the Service at any time.

11.Third-party services & content

The Service relies on third-party providers (for example, hosting, database, AI model and image-generation providers) and can process links to third-party websites you submit. We are not responsible for the content, accuracy, availability or practices of third-party sites or services, and your use of them may be subject to their own terms.

12.Limitation of liability

To the maximum extent permitted by law, Adaptiwe Technology and its officers, employees and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data, goodwill or business, arising out of or related to your use of (or inability to use) the Service. Our total aggregate liability arising out of or related to these Terms or the Service will not exceed the greater of (a) the amount you paid us for the Service in the three months before the event giving rise to the liability, or (b) EUR 100. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

13.Indemnity

You agree to indemnify and hold harmless Adaptiwe Technology from any claims, damages, liabilities and expenses (including reasonable legal fees) arising out of your Input, your use of the Output, your breach of these Terms, or your violation of any law or third-party right.

14.Suspension & termination

We may suspend or terminate your access to the Service, in whole or in part, if you materially breach these Terms, fail to pay fees when due, create a security or fraud risk, or repeatedly or seriously violate our policies or applicable law. You may stop using the Service and close your account at any time. On termination, your right to use the Service ceases; sections that by their nature should survive (including ownership, disclaimers, liability, indemnity and governing law) will continue to apply.

15.Changes to these terms

We may update these Terms from time to time. When we make material changes, we will update the "last updated" date above and, where appropriate, notify you. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

16.Governing law & contact

These Terms are governed by the laws of the Republic of Serbia, without regard to its conflict-of-laws rules, and the courts of the Republic of Serbia will have jurisdiction, except where mandatory consumer-protection law provides otherwise. Questions about these Terms can be sent to support@droptoad.com.